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Ticket Guidelines

TicketGuidelines

Tickets for most Palace events are available through The Palace Theatre Box Office.

All patrons, regardless of age, must have a ticket to enter the theatre.

PURCHASING TICKETS: ONLINE / BY PHONE / BY MAIL / IN PERSON / AT TICKET BOOTH

 

Online:

We offer 24-hour internet sales for all tickets sold through The Palace Theatre Box Office. Follow this link, select an event, and see real-time seating availability that allows YOU, not the computer, to choose your seats.  You can choose to PRINT YOUR TICKETS AT HOME, have them mailed ($1 service charge applies) or held for will call pick-up.  For will call orders, please allow 24 hours for processing before arriving at the Box Office to pick up tickets.

If you experience any issues with the ticketing system, please make sure you are using the latest version of your internet browser.

Internet service charges apply as follows:
– $4.75 per ticket;  $3.50 for tickets priced at $12 or less
– $1 per ticket Historic Preservation Fee
– $1 per order mailing fee on orders that patrons wish to have mailed

1. Select your event and/or “BUY TICKETS”.
2. Choose your seats from the map (reserved seating) or the number of tickets required (general admission) and proceed to “Check Out.”
3. In your “Shopping Cart”, VIP packages or available discounts – if offered – may appear in a drop-down box. Proceed to “Check Out”.
4. If you have previously ordered with our box office online, Log In with your username and password. If you have not ordered with us online, select “Create Account.” This step is necessary even if you receive our email updates but have not yet ordered with us online or created an account password. If prompted that your email is already in our database, select from the on-screen options to proceed with a new login or password reminder.
5. Update your account information, if applicable.
6. On the “Invoice” page, please:
* verify your order
* verify your billing and shipping address
* select your preferred “Ticket Delivery Option”
* enter payment information.
– Will Call Pick-Up — one hour prior to show at the venue, or during regular box office hours
– Mail — $1 fee, offered until 7 days prior to event
– Print-At-Home — please download your own barcoded tickets to print prior to your arrival at the venue
NOTE: Please make sure you are using the latest version of your internet browser if selecting the PRINT AT HOME option.
7. “Submit” to finalize your transaction!

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Charge By Phone:

Call 724-836-8000 Monday through Friday, 9 AM – 5 PM and Saturday, 10 AM – 2 PM.  Special holiday hours may apply.

Please have your credit card ready.  Credit or debit MasterCard, Visa, Discover, and American Express cards accepted.  Tickets may be mailed to you ($1 service charge applies), picked up in person at the Box Office or held for will call pick-up.  You may also choose to have an order confirmation emailed to you.

Box Office service charge applies as follows:
– $3.75 per ticket; $2.00 for tickets priced at $12 or less
– $1 per ticket Historic Preservation Fee
– $1 per order mailing fee on orders that patrons wish to have mailed

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By Mail:

Mail Check or money order for tickets including applicable service charges to: The Palace Theatre, 21 W. Otterman St., Greensburg, PA 15601. Please call to confirm ticket availability and service charges before mailing payment.   Tickets may be mailed to you ($1 service charge applies), picked up in person at Box Office or held for will call pick-up.  Please specify which option you prefer when mailing in your payment.  This service is available up to 7 days prior to the performance.

Box Office service charge applies as follows:
– $3.75 per ticket; $2.00 for tickets priced at $12 or less
– $1 per ticket Historic Preservation Fee
– $1 per order mailing fee on orders that patrons wish to have mailed

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In Person:

In Person at The Palace Theatre Box Office, 23 West Otterman Street, Greensburg.

Box office hours are Monday through Friday, 9 AM – 5 PM and Saturday, 10 AM – 2 PM, with some holiday variations.

Box Office service charge applies as follows:
– $3.75 per ticket; $2.00 for tickets priced at $12 or less
– $1 per ticket Historic Preservation Fee

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At the Ticket Booth:

If still available, tickets can be purchased in front of the Theatre at the ticket booth one hour prior to each performance. Sold Out events do occur. Please call to confirm day-of-show availability.  Service charges may apply on door sales for some events.

Will Call

is at the ticket booth in front of The Palace Theatre entrance. This is where you pick up pre-purchased tickets for an event being held at The Palace.  Will call window is open one hour prior to the event.  Please have valid ID ready when picking up tickets.

 

Group Sales – Please contact our ticketing representatives to order by phone at 724-836-8000, as group discounts and group minimums vary by presenting organization.  Some shows’ group rate policies extend savings on per ticket service charges for group orders.

 

Ticket sales are final; no refunds or exchanges unless the show is cancelled. In the event of a cancellation, certain service and historic preservation charges are not refundable.

THE PALACE THEATRE
21 West Otterman Street
Greensburg, PA 15601



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BOX OFFICE: 724-836-8000
Monday - Friday 9am - 5pm
Saturday 10am - 2pm

The Palace Theatre has been a major force in Westmoreland County’s cultural scene for generations. Opened September 2, 1926, as the Manos Theatre, The Palace Theatre today hosts the widest variety of live entertainment in the area in a beautifully renovated 1369-seat facility, located across from the county courthouse.
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